What It Takes to Get an AI Agent Into the Core Business
Sun Life’s global innovation team didn’t try to bring AI to all of claims at once. It picked one task, gave it to leaders with the authority to decide on the spot, and tested every choice against client impact, technical feasibility, and business value.
The Innovation Function That Keeps Outgrowing Itself
ILUNION Hotels has run innovation through three operating models in 12 years. Each one delivered, then hit its limit: first capacity, then reach. The third is now running into a question of control.
10 Teams, 10 AI Stacks: Experian's Case for Setting Structure Upfront
Experian kept governance light so its tiger teams could move fast. The overhead moved instead to unclear expectations, duplicate AI stacks and a six-week wait for funding.
The Venture Clienting Puzzle: Solving for Culture, Strategy, and Scale
The process looks linear on a slide. In practice, it is a series of checkpoints where organizations either catch the problems early or spend months wondering why nothing scaled.
Escaping Pilot Purgatory: Why 90% of AI Projects Never Reach Production
Connect AI to core business goals, prioritize based on value and speed, and build a rolling 18-month roadmap that balances long-term vision with agility in a rapidly changing landscape.
