What It Takes to Get an AI Agent Into the Core Business
Sun Life’s global innovation team didn’t try to bring AI to all of claims at once. It picked one task, gave it to leaders with the authority to decide on the spot, and tested every choice against client impact, technical feasibility, and business value.
How to Get Business Units To Adopt AI (Without Forcing Them)
At Philips, AI can cut a seven-months decision on a new value proposition to about a day. To get business units to adopt the tools, the central team first connected the data and showed each unit its savings in euros.
What Does Your Team Learn About AI by Watching You?
Lufthansa Group leaders kept running into the same three AI problems: work that colleagues had to redo, teams that stopped asking why, and pilots running in parallel across units. The Lufthansa Innovation Hub trains leaders to fix all three, starting with their own beliefs about AI.
Saying No Is More Than OK: How CIBC’s Innovation Team Makes Its Refusals Count
At CIBC, Camilo Gonzalez Barrero’s enterprise innovation team treats saying no as core work. The team records its refusals and reports them alongside its demos and patents.
What Innovation Teams Should Focus On Before the Year Ends
Clarify what's out of scope, design the portfolio first, make foresight a habit, roll out AI around a real job, and replace the big pitch with small commitments.
Escaping Pilot Purgatory: Why 90% of AI Projects Never Reach Production
Connect AI to core business goals, prioritize based on value and speed, and build a rolling 18-month roadmap that balances long-term vision with agility in a rapidly changing landscape.
